Delivery & Returns
Delivery Information
At Rods and Runners, we aim to deliver your order quickly and safely. All orders are carefully packaged to ensure your stair rods and accessories arrive in perfect condition.
Delivery times may vary depending on your location and product availability. Once your order has been dispatched, you will receive confirmation with relevant delivery details. Please ensure that your shipping information is accurate to avoid delays.
We work with reliable courier partners to provide a smooth delivery experience. If you experience any issues with your delivery, our team is here to assist you.
Returns Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within a specified period from the date of delivery.
To be eligible for a return:
- Items must be unused and in their original condition
- All components, including brackets and screws, must be included
- Items must be returned in their original packaging
Once your return is received and inspected, we will process your refund or exchange accordingly.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us as soon as possible. We will arrange a replacement or refund promptly after reviewing the issue.
Contact for Returns
For any delivery or return inquiries, please reach out to our support team. We are always happy to help and ensure a smooth experience.